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FAQ

WHAT IS DIGITIZATION OF CABLE TV SERVICES?

Digitization is the process of providing cable television signals in digital mode with the use of Set Top Box. This requires television signals to be sent through a digital Set Top Box (STB) to the television set, which enhances the overall TV viewing experience of consumer.

WHAT IS DAS?

In simple words, the system used to control the distribution of digital television signals through cable is called Digital Addressable System (DAS). This ensures that only the Channels chosen and paid for by a subscriber are being received and viewed through digital Set-Top-Box (STB).

WHAT IS THE DIGITIZATION BILL PASSED BY THE GOVERNMENT?

The Cable Television Networks (Regulation) Amendment Act, 2011 has made it mandatory for switchover of the existing analogue Cable TV networks to Digital Addressable System (DAS) by December 2014, in a phased manner.

PHASES OF DIGITIZATION TIMELINES OF CABLE TV IN INDIA ARE AS:

The Cable Television Networks (Regulation) Amendment Act, 2011 has made it mandatory for switchover of the existing analogue Cable TV networks to Digital Addressable System (DAS) by December 2014, in a phased manner.

Phases of Digitization timelines of Cable TV in India are as follows :

PRIVACY

PRIVACY GUIDELINES

Customer information may be used for:

  • Service delivery
  • Billing and support
  • Regulatory compliance
  • Complaint resolution
TERMS

ACCEPTANCE OF TERMS

By accessing or using services provided by Indian Cable Net Company Limited, users agree to comply with applicable service rules, subscriber policies, and regulatory guidelines.

SERVICE AVAILABILITY

Services are subject to network availability, technical feasibility, maintenance schedules, and local operator support.

BILLING & PAYMENTS

Subscribers agree to pay:

  • Monthly subscription charges
  • Installation fees (if applicable)
  • Equipment replacement charges for damage or non-return, where applicable
SITE MAP

WEBSITE NAVIGATION

Find important links and directories to navigate the Indian Cable Net Company Limited website easily.

CONTACT

REGISTERED OFFICE

Indian Cable Net Company Limited
Plot No. X1-4, 14th Floor, Block EP & GP
Media Siti, Sector-V
Salt Lake Electronics Complex
Kolkata – 700091
West Bengal, India

CUSTOMER CARE

Toll-Free Support: 1800 1234 001
Alternate Support: 033-4002 5000

EMAIL SUPPORT

General Queries: indicare@indinet.co.in
Nodal Support: nodal.kol@siti.esselgroup.com

CORPORATE OFFICE

FC-19, UG Floor
Film City, Sector-16A
Noida – 201301
Uttar Pradesh, India

WORKING HOURS

Monday to Saturday
10:00 AM – 6:00 PM (support timings may vary regionally).