Support & Resolution
CUSTOMER CARE
We are here to help. Find support details, appellate authority contacts, and repair centre locations below.
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CUSTOMER CARE
For service complaints, please contact our 24/7 Customer Service. If you remain unsatisfied with the resolution, you may escalate to the Nodal Officer mentioned below.
customercare.kol@icncl.com| Service Region | Nodal Officer | Contact Details | Office Address |
|---|---|---|---|
| West Bengal, Jharkhand, Odisha, Tripura & Bihar | Abhishek Ganguli | Email: nodal.kol@icncl.com | X1-4, 14th Floor, Block EP & GP, MediaSiti, Sector-V, Salt Lake, Kolkata - 700091 |
* Resolution Time: Within 10 days of appeal. Office Hours: Mon-Sat (10:00 AM - 6:00 PM).
| Centre Name | Full Address | Support Contact |
|---|---|---|
| ICNCL STB Service Centre | X1-4, 14th Floor, Block EP & GP, MediaSiti, Sector V, Salt Lake Electronics Complex, Kolkata - 700091 | Email: customercare.kol@icncl.com |